Return & Exchange Policy

At Rabioshi, customer satisfaction is important to us. If you receive a damaged, incorrect, or eligible item for exchange, please review our return and exchange policy below before placing your order.

1. Eligibility for Return or Exchange

You may request a return or exchange if:

  • You received the wrong product
  • The product was damaged during delivery
  • The item has a major defect or issue at the time of delivery
  • The product delivered is different from what you ordered

To be eligible, the item must be:

  • Unused, unwashed, and in its original condition
  • Returned with original packaging, tags, labels, and accessories (if applicable)
  • Reported within the allowed return/exchange request period

2. Return / Exchange Request Time

  • Please contact us within 24 to 48 hours of receiving your order if you wish to request a return or exchange.
  • Requests made after the allowed period may not be accepted unless the issue is verified and approved by our support team.

3. Non-Returnable / Non-Exchangeable Items

For hygiene, customization, and product-specific reasons, some items may not be eligible for return or exchange, including:

  • Used, washed, altered, or damaged items caused after delivery
  • Items without original packaging, tags, or labels
  • Personalized / custom-made products
  • Discounted, clearance, or promotional sale items (unless damaged or incorrect)
  • Innerwear, hygiene-sensitive items, or products marked as non-returnable
  • Books, printed materials, or digital/custom products if delivered correctly and in good condition

4. Exchange Conditions

If your exchange request is approved:

  • The exchange will be processed based on product availability
  • If the requested replacement item is unavailable, we may offer an alternative product, store credit, or another suitable resolution depending on the case
  • Exchange delivery time may vary depending on location and stock availability

5. Return / Exchange Process

To request a return or exchange, please contact our support team with:

  • Your order number
  • Product name or details
  • Reason for return or exchange
  • Clear photos / videos of the item and packaging (if the product is damaged, defective, or incorrect)

After review, our team will guide you through the next steps.

6. Delivery / Return Charges

  • If the return or exchange is due to a wrong item, damaged product, or verified issue from our side, Rabioshi may cover the applicable return or replacement process according to the situation.
  • If the customer requests an exchange for personal reasons such as size preference, change of mind, or ordering mistake, delivery / exchange charges may apply.

7. Refund Policy

At this time, refunds may not be available for all orders and cases. If a refund is approved by our support team due to an exceptional situation, it will be processed according to the payment method and internal review process.

8. Important Notes

  • Product color may slightly vary due to lighting, screen resolution, or photography setup. Minor color variation alone may not qualify as a return reason.
  • Please check product descriptions, size details, color options, and specifications carefully before placing an order.
  • Rabioshi reserves the right to decline any return or exchange request that does not meet the policy conditions.

9. Contact Us

If you need help with a return or exchange request, please contact us:

Rabioshi Email: support@rabioshi.com Phone: +8801XXXXXXXXX

We always aim to provide a smooth and fair shopping experience and will do our best to assist you with any genuine issue.